Octopusenergy Reviews

Switched over because it was cheaper than my old supplier, and so far I’m happy with it. No real fuss, no weird hassle, just does what I need. There’s something about it that feels a bit more straightforward, which I appreciate

I had a billing issue that dragged on a bit longer than I thought it should, and I did end up chasing them twice. To be fair, I only kept following up because it was about account credit and I didn’t want it getting missed. Once it reached the right person, they explained what had happened clearly and got it fixed. It wasn’t a perfect experience, but it was handled fairly in the end.

I switched to Octopus last week it was way easier than I expected. The emails were clear, setting up my account only took a few minutes, and they sorted the switch from my old supplier without any hassle. Stress-free, really.

Had the smart meter fitted last week after all that, and the engineer was friendly enough. It’s been showing my usage fine since, so no complaints really. Easy all round.

There are plenty of tariff options to choose from, and I found it straightforward to switch when I needed to. It just makes life a bit easier when you don’t have to jump through hoops to get the right deal. it’s a relief knowing I can change things without stress

I’ve been using the app recently and it’s been straightforward. My online account loads quickly, and the stuff I need, like meter readings and bills, is easy to find without digging around. I have noticed the odd small glitch here and there, but based on my latest few uses, it’s been mostly smooth and easy enough

I reached out to support and they got back to me quick. Felt like a real person was helping me not just some canned reply.

I really do like that they’re focused on green energy, it feels good knowing I’m supporting something cleaner. But then the bill shows up, and suddenly the heroic eco-friendly moment gets a little dramatic. The prices still feel a bit high to me, so it’s good overall, just not perfect

I’ve been with Octopus for a while now, and to be fair, the bills are mostly spot on. It’s not something I’m constantly stressing about or anything, well, I say that, I still do check them when they come through, but generally they’ve been accurate.
There was one month where the usage didn’t look right, and it took a bit of back and forth to get it sorted. It wasn’t a nightmare, just a bit annoying, and since then I’ve got into the habit of checking each bill just in case something looks off again.